La Hacienda Milford Restaurant

If I could zero stars I would! Negative zero in fact! Tonight was the Milford Stroll, and while I know it’s busy for all food establishments, it’s good business practice to add extra staff in order to to accommodate customers in a timely manner. We walked around the town for a bit then went there to catch a bite to eat at around 6:45. The wait was about 20 minutes to get a table, then once seated it took approximately ONE HOUR to get our meal and get a second beverage. We paid $14 for the queso blanco only to have it go to waste as they never refilled the chips for dipping. My husband has food allergies and we ordered his meal very specific. However they brought out the meal the standard way and the server said she can ask them to redo it. We said no because we didn’t want to wait yet another hour to get it. She didn’t even ask what else she could do to make it right, such as a discount etc. which shows they clearly do not value customer satisfaction. They forgot to give my granddaughter her fries and by the time they brought it out we were all done so it was useless. This was one of THE WORST dining experiences not to mention we did not get out of there until 8:45 pm which is totally unacceptable. I do not recommend this place at all!

I ate here a few years ago twice without any issues. I swear since then I've tried to eat here 5-6 times (not many choices downtown) without success. it's so uncomfortable waiting at that backdoor, and the staff is trying to walk past in and out the kitchen. the place was literally almost empty, and we were waiting over 20-30 mins to be seated. this happened every time we've tried to eat here. there's nowhere to stand, and it's a strange setup to leave customers waiting in the corner of the hallway at the backdoor. so we just left each time before being able to eat. this isn't a 5 star restaurant. the staff seem too young and immature as well

It was not like the other La Hacienda locations that I have been to. Very quaint. We were not allowed to eat on the patio which was disappointing because it was a beautiful day. Decided on the Taco Tuesday special for $12 unlimited. Did not care for the beef texture. It was like pulled pork and extremely wet. The refried beans tasted like great northern beans instead of pinto and were not smooth and creamy but actual whole beans.